How to complain

We aim to provide customers with a high level of service at all times. If you feel our service does not meet the standards you expect, please contact us as soon you can. We will do our best to respond to your concerns as quickly as possible.

You can contact us by email:

Or in writing at:

Complaints Manager
Faraday Underwriting Limited
Corn Exchange
5th Floor, 55 Mark Lane
London EC3R 7NE
United Kingdom

 If you are not satisfied with our response, you can refer your complaint to the Complaints Team at Lloyd’s at: 

Complaints, Lloyd’s, One Lime Street, London EC3M 7HA 

T +44(0)20 7327 5693
F +44(0)20 7327 5225

E-mail: Website:

If you remain dissatisfied after Lloyd’s has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service.  

The FOS's contact details are as follows:
Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Telephone: +44 (0)300 123 9 123

If you have bought your insurance online, you can also register your complaint with the Online Dispute Resolution website, which has been set up by the European Commission: